WHO'S WHO IN THE OFFICE
Have a question or concern but not sure who to call in the office? Use our directory below to make sure you get in touch with the right person.
Owner, Home Instead Senior Care
As the owner of the Rhode Island Home Instead franchise, Cris manages the overall operation of the office. He is available to speak to you regarding any high importance issues and concerns regarding you, your work and the well-being of our clients.
Tessa Kettelle (Warwick), Alexia Wahl (North Kingstown)
The front desk receptionist will be the first voice you hear when calling Home Instead. When calling, please give a brief overview of what your call is regarding so that she can transfer you to the appropriate staff member. Our receptionist can assist with mailing log notes, gloves and envelopes to your client’s home and she can also help you with clocking in and out.
Brittany Manchester (Manager), Donna Lynn Carroll, Sarah Marshall, Kelly Manco
The Staffing Coordinators handle scheduling changes for both clients and CAREGivers as well as call outs and availability changes.
CLIENT CARE TEAM.
Priscilla Luckhardt (Manager), Jackie Ranieri, R.N., Phyllis Moy, R.N.
Our Client Care Team handles all client concerns, emergencies and updates. Please call to speak to your client’s Primary Care Manager any time you would like to provide updates about issues such as a change in condition of a client, concerns about a client’s behavior, etc.
Barbara Remington (Manager), Tara Kilcommons, Crystal Dube, Lauren George
The Engagement Team is available to speak to you regarding employment opportunities,
employment concerns and questions about Home Instead Senior Care’s policies and
procedures as a CAREGiver.
PAYROLL AND BILLING.
Our payroll and billing department can handling all billing and payroll questions. You may also speak to either Tara or Dianne to assist with clocking in and out and other telephony issues.
Kristen can assist with any technical difficulties or questions while using the Caregiver Portal, CAREGiver Place, telephony, open shifts, ClearCare Go app, etc.
Jennifer Rowlett, Patti Brennan
As our Home Care Consultants, Jen and Patti are out in the community visiting and planning events at different facilities, doctor’s offices, hospitals and other Referral Providers.
Diane works with clients and families in the community that are interested in learning more about Home Care services with Home Instead.
Our On-Call Supervisors are available for after-hour client emergencies, CAREGiver urgent call outs and schedule changes.